Privacy policy

Our Commitment to Your Data

Fireniq approaches your privacy as a fundamental part of your experience, not an afterthought. The information you entrust to us follows a clear path, determined entirely by how you choose to interact with our store. Whether you are simply looking around, completing a purchase, or signing up for updates, we want you to understand exactly what happens to your data at each step. This policy is structured around your journey, so you can see the direct link between your actions and our data practices.

When You Browse: What We See

The moment you arrive at our store, even before you click on anything, a basic technical handshake occurs. Your browser automatically shares your internet protocol (IP) address with us. This is a standard part of how the internet works, and it gives us a general sense of your browser type and operating system. We use this non-identifying information to diagnose technical issues and to better understand how our pages are being viewed, which helps us create a smoother experience for everyone.

When You Buy: Information Needed to Fulfill Your Order

A purchase is a transaction that requires a bit more from both of us. To move from browsing to buying, we need to know who you are and where to send your items. As part of the buying and selling process, you will provide your name, address, and email address. This collection is strictly for the purpose of fulfilling your order—verifying your payment, arranging for shipment, and being able to communicate with you about your delivery or a potential return. By giving us these details for this specific transaction, you are consenting to their use for that purpose.

How Your Payment Card is Handled

When you choose a direct payment gateway at checkout, your card details take a separate, highly secure path. Instead of being stored on our systems, this sensitive data is handled directly by Shopify. Your credit card information is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS), a rigorous set of requirements managed by the PCI Security Standards Council and supported by brands like Visa, Mastercard, American Express, and Discover. The purchase transaction details are only kept for as long as it takes to finalize your order, and once that process is complete, the information is deleted.

Staying in Touch: Marketing Choices

We would only send you news about our store and new products with your explicit permission. For any use of your information that goes beyond fulfilling your order, like marketing, we will either ask for your direct consent or give you a clear way to say no. The control remains entirely in your hands. If you ever decide you no longer want to hear from us, you can withdraw your consent at any time, stopping us from contacting you and from further collecting or using your information for those purposes. To do this, just contact us at support@fireniq.com.

How Your Data Travels: Third-Party Services and External Links

To make our store function, we rely on a few essential service providers. They are only permitted to use your information to perform the services they provide to us. However, certain providers, especially payment gateways, have their own privacy policies for the transaction data they require. We strongly recommend reading their policies to understand their specific practices.

When you click on links within our store that lead you away to an external site, this policy no longer governs your activity. We are not responsible for the privacy practices of other websites, so we encourage you to review their privacy statements. Our store also uses Google Analytics to help us learn about visitor traffic and page engagement, which provides us with aggregated, non-personal insights.

A Note on Jurisdiction

The digital world doesn't always have clear borders. Some of our third-party providers may be located in a different jurisdiction than you or us. By proceeding with a transaction that involves a third-party service, your information may become subject to the laws of that other location. For example, if you are located in Canada and your transaction is processed by a payment gateway based in the United States, your personal data used in completing that purchase could be subject to disclosure under U.S. legislation, including the Patriot Act.

How We Protect What You Share

We follow industry best practices to protect your personal information from loss, misuse, and unauthorized access. When you provide credit card details, that information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. While no method of electronic storage is 100% secure, we adhere to all PCI-DSS requirements and implement additional generally accepted industry standards to maintain a robust security posture.

Your Responsibility: Age of Consent

By using this site, you are confirming that you are of the age of majority in your state or province of residence. If you are not, you are confirming that you have given us your consent to allow any of your minor dependents to use this site.

The Future of This Policy and Your Data

This privacy policy can be modified at any time, and any changes or clarifications will take effect immediately upon being posted here. Should a material update occur, we will place a notice on the site to keep you informed about what information we collect, how it is used, and the circumstances under which it may be disclosed. Furthermore, if our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to provide our products to you.